Five Tips for Serving Up a Great Interview
July 26, 2012
Jobs in restaurants, hotels, and businesses that primarily exist to serve and/or entertain people can be competitive and rewarding. Food service positions comprise most of the opportunities in the hospitality industry — and this is my area of expertise.
My restaurant jobs were sometimes mentally complex and physically difficult, but regardless, I had to continue to deliver an exceptional customer service experience to the guests. Every person who works in this industry can impact the customer’s experience, even from the “back of the house.” People sometimes forget this fact, but poorly cooked food, inconsistent portions or a bad plate presentation communicate a message about the entire business to the guest.
Hiring managers understand the direct link between financial performance and quality employees. They will hire people who will ensure the success of their businesses. The way you come across during the interview is how hiring managers perceive you will come across to their guests. They are trying to discern if you are a good fit and will be a committed employee. Here are some tips that will help you stand out in an interview:
- Be well groomed, efficient and friendly.
- Make eye contact with your interviewer.
- Talk confidently about your qualifications. Show knowledge and pride in yourself and your work.
- Identify your reason for wanting to work for the organization.
- Be ready to talk about your career and personal development goals. This, and the tip just above demonstrate your sense of purposefulness to hiring managers.
Good luck with your interviews!
Randall L. Broad
Randall Broad has thirty years of experience working as a team member and manager in the hospitality industry. He is currently a freelance writer and author.